JarTrek™ POS Register System

Support / Service / Consulting Guidelines

IT IS KEYSTONE BINGO SUPPLY’S GOAL TO PROVIDE ALL OF OUR CUSTOMERS WITH THE HIGHEST LEVEL OF SATISFACTION POSSIBLE

THE FOLLOWING GUIDELINES ARE DESIGNED TO HELP MAKE THAT POSSIBLE WHILE INSURING PERSONNEL ARE AVAILABLE TO HELP ALL CUSTOMERS IN A TIMELY MANNER

Support: included with the JarTrek Maintenance agreement customer shall receive unlimited 24/7 telephone / internet support such is necessary to operate the JarTrek system on a daily basis, including but not limited to.

Front-of-house**: help with loading of small games of chance from the front screen, printer & cash drawer operation, opening & closing of small games of chance, login & log-out procedures, the declaring of cash, assistance with shift change any other help for the bartender / server staff in the completion of their duties for the continued day to day operation of the club.

Back Office** : assistance with the loading of small games of chance on the system, finishing small games of chance, adding food / liquor items (limited), changing prices, adding modifiers to items, creating keys / presets for items, reading of daily reports, understanding the information necessary for daily deposits and completion of small games of chance information as needed for daily operation.

**Support calls shall be limited to the time necessary (typically 15 minutes or less) to fix or assist in the remedy of problem or situation needed to continue / start / finish operation of the club business.

Additional consultation / service time may be scheduled at prevailing hourly rates On-site & travel will apply if requested at customer location (see next page).

JarTrek™ POS Register System

Support, Service, Consulting