JarTrek™ POS Register System

Support / Service / Consulting Guidelines

Consultation / Training: This must be scheduled

Billable @ $40 per hour online / $60 per hour onsite + travel $60 per hour billed in 15 minute increments w/ paid support agreement

$80 per hour online / $120 per hour onsite + $75 per hour travel without support agreement

additional charges may apply for after hours (8am-6pm) & weekends

Consultation time shall be billed at prevailing hourly rates and falls outside the scope of the JarTrek Maintenance Agreement. Examples of consultations may be but are not limited to. Extended time to go more in depth with reporting issues, training of additional or new staff members, PLCE audit help when it exceeds the scope of a support call, all other instances of extended time (typically 15 minutes) spent regarding the JarTrek system.

Training (online / onsite)

Billable @ $40 per hour online / $60 per hour onsite + travel $60 per hour billed in 15minute increments w/ paid support agreement.

$80 per hour online / $120 per hour onsite + $75 per hour travel without support agreement.

Additional charges may apply for after hours (8am-6pm) & weekends.

Available and must be scheduled in advance (800-598-5011), this can be for front-of-house or back-of-house staff. Examples of training are new or more indepth back office training on managing small games of chance, deposits, entering food or beverage items, identifying discrepancies in games as well as any other manager or server functions.  New staff training would also fall into this category.

JarTrek™ POS Register System

Support, Service, Consulting