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JarTrek™ POS Register System

Support / Service / Consulting Guidelines

Consultation / Training: This must be scheduled

Billable @ $40 per hour online / $60 per hour onsite + travel $60 per hour billed in 15 minute increments w/ paid support agreement

$80 per hour online / $120 per hour onsite + $75 per hour travel without support agreement

additional charges may apply for after hours (8am-6pm) & weekends

Consultation time shall be billed at prevailing hourly rates and falls outside the scope of the JarTrek Maintenance Agreement. Examples of consultations may be but are not limited to. Extended time to go more in depth with reporting issues, training of additional or new staff members, PLCE audit help when it exceeds the scope of a support call, all other instances of extended time (typically 15 minutes) spent regarding the JarTrek system.

Training (online / onsite)

Billable @ $40 per hour online / $60 per hour onsite + travel $60 per hour billed in 15minute increments w/ paid support agreement.

$80 per hour online / $120 per hour onsite + $75 per hour travel without support agreement.

Additional charges may apply for after hours (8am-6pm) & weekends.

Available and must be scheduled in advance (800-598-5011), this can be for front-of-house or back-of-house staff. Examples of training are new or more indepth back office training on managing small games of chance, deposits, entering food or beverage items, identifying discrepancies in games as well as any other manager or server functions.  New staff training would also fall into this category.


JarTrek™ POS Register System

Support, Service, Consulting

JarTrek™ POS Register System

Support / Service / Consulting Guidelines

SERVICE: Service falls into the following categories

Billable $40 per hour online / $60 per hour onsite billed in 15minute increments w/ paid support agreement

$80 per hour online / $120 per hour onsite without support agreement

+ $75 per hour point (1625 John Brady Dr. Muncy, PA 17756 ) to point (your location)

additional charges may apply for after hours (8am-6pm) & weekends

1. ONSITE: Personnel comes to customer site for either hardware issues or training.

2. OFFSITE: Work that falls outside the scope of JarTrek Maintenance Agreement including but not limited to …adding or altering menu in excess of what can be done in a 15 minute or less support call such as changing complete menu, changes to pricing of large block of existing menu items, adding new menu categories or large changes to modifiers (i.e. adding pizza to a menu with several topping choices ½ & ½ ect.) when customer calls in to request changes they will be notified in advance of the work being done if it falls under support (included) or service (billable).

Our personnel are always ready to assist you. If you’re not sure which category your situation falls under please call, if it is a billable situation we will let you know and tell you the hourly rate.

THANK YOU FOR YOUR BUSINESS!

JarTrek™ POS Register System

Support, Service, Consulting

Point of Sale

JarTrek™ Info
JarTrek™ is software designed to meet the need of social clubs and lodges to track sales of all small games of chance sold within the establishment in a fast, accurate, legal and unbiased manner through the use of a touch screen.

Manage Your Gaming inventory and track your profit!
Benefits of JarTrek™ and Keystone Bingo Supply

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JarTrek™ POS Register System

Support / Service / Consulting Guidelines

IT IS KEYSTONE BINGO SUPPLY’S GOAL TO PROVIDE ALL OF OUR CUSTOMERS WITH THE HIGHEST LEVEL OF SATISFACTION POSSIBLE

THE FOLLOWING GUIDELINES ARE DESIGNED TO HELP MAKE THAT POSSIBLE WHILE INSURING PERSONNEL ARE AVAILABLE TO HELP ALL CUSTOMERS IN A TIMELY MANNER

Support: included with the JarTrek Maintenance agreement customer shall receive unlimited 24/7 telephone / internet support such is necessary to operate the JarTrek system on a daily basis, including but not limited to.

Front-of-house**: help with loading of small games of chance from the front screen, printer & cash drawer operation, opening & closing of small games of chance, login & log-out procedures, the declaring of cash, assistance with shift change any other help for the bartender / server staff in the completion of their duties for the continued day to day operation of the club.

Back Office** : assistance with the loading of small games of chance on the system, finishing small games of chance, adding food / liquor items (limited), changing prices, adding modifiers to items, creating keys / presets for items, reading of daily reports, understanding the information necessary for daily deposits and completion of small games of chance information as needed for daily operation.

**Support calls shall be limited to the time necessary (typically 15 minutes or less) to fix or assist in the remedy of problem or situation needed to continue / start / finish operation of the club business.

Additional consultation / service time may be scheduled at prevailing hourly rates On-site & travel will apply if requested at customer location (see next page).

JarTrek™ POS Register System

Support, Service, Consulting